FAQs

PURE FAQ:

Q1: What is the standard delivery time for orders?
Standard delivery time is usually 2-5 days. Please note that this may vary depending on your location.

Q2: How long does order processing take?
Order processing generally takes 2-3 days. You will receive shipping confirmation once your order is ready.

Q3: What types of payments do you accept?
We accept payment by [list of payment methods, e.g. credit cards, PayPal, Shop etc.].

Q4: Can I return a product if I am not satisfied?
Yes, you can return a product within 30 days of receipt. Be sure to review our returns policy for full details.

Q5: How can I request a refund?
To request a refund, please contact our customer service with your order details. We will process your request as soon as possible.

Q6: Do you offer express shipping options?
Yes, we offer express shipping options. Details are available during the checkout process.

Q7: Can you ship internationally?
Yes, we ship internationally. Shipping costs and times may vary depending on destination.

Q8: Are there any additional customs fees or taxes for international orders?
Customs fees or taxes are the customer's responsibility for international orders.

Q9: How can I track my order?
You will receive a shipping confirmation email with a tracking number once your order has been shipped.

Q10: Do you offer gift cards?
Yes, we offer gift cards. They are available for purchase on our site.

Q14: Are there any potential delays during periods of high demand?
There may be delays during periods of high demand, but we do everything possible to ship orders quickly.

Q15: Can I cancel my order during processing?
You can cancel your order during processing, but please contact us promptly. Once shipped, the order cannot be canceled.

PURE.